FAQ

  • Is it possible to have a test ride of an Eazi-rider?

    We are based in the city of Brighton and Hove. If you’re not too far away a test ride can be arranged.

  • What is the returns policy?

    The bikes have a 12 month guarantee that covers the motor and battery. Should these fail inside the guarantee period we cover the costs for collecting and returning along with the repair.

  • Who pays the return carriage if the bike needs to go back?

    We will only accept back faulty items under warranty.

  • Is it possible to get a replacement battery in the unlikely event of failure?

    Yes we can supply replacement batteries if required. (very unlikely)

  • Do the bikes come fully assembled?

    Prior to despatch the bikes are fully built in-house and receive comprehensive safety and quality checks. To enable the bikes to be despatched safely and avoiding the possibility of damage in transit the pedals, handle bars and seat are removed. These need to be installed by the final user.

  • Who we are:

    ElectricPedalBikes.com is a subsidiary of L&S Supplies ltd. We have been trading as LadderSafetySupplies.co.uk for nearly 20 years as an on-line seller of ladders, stepladders and associated products. We have supplied various police forces, the Fire Service, numerous builders, aerial riggers, roofers and the general public with our quality products, with many, many repeat orders.

https://www.gov.uk/electric-bike-rules